If the problem persists, contact your IT admin or file a support request with VMware Support.
Restart your computer again, launch VMWare and check if you can use your keyboard now. Select the apps you don’t want to automatically launch when you boot up your computer. Click on the Startup tab, and select Open in Task Manager. If the problem persists, go back to System Configuration. Click Disable all, hit OK, and restart your computer. Then tick the option that says Hide all Microsoft services. Double-click on System Configuration to launch the utility. Type msconfig in the Windows Start Search field. Launch the Windows System Configuration utility to disable the services and startup apps that could be interfering with your virtual machine. Use the Windows System Configuration Tool Note: If you installed a different anti-key-logger on your computer, uninstall and check if you notice any improvements. 
As a quick reminder, DataMask replaces your keystrokes with random strokes to prevent key-loggers from recording data. If you have DataMask installed on your machine, uninstall the product and check if your keyboard is working properly. Click on “View additional troubleshooters” and run the “Keyboard troubleshooter”. Type “ troubleshoot” in Windows Start Search, and click on “Troubleshooting settings”. The path to the virtual keyboard is C:\Windows\System32\osk.exe. If you’re in a hurry and you don’t have the time to troubleshoot the problem, enable the on-screen keyboard.
Go to “Settings”, select “Update and Security”, click on “Windows Update” and check for updates.
Exit VMWare and check for Windows updates. Wait for 30 seconds, plug the keyboard back in and check if you can use it within VMWare. If you’re using a wireless keyboard, remove the USB dongle. Unplug your keyboard from your computer. Click on the virtual machine’s console window and bring it to full-screen mode. Make sure the VMWare window has focus. What to Do if Keyboard Won’t Work Within VMWare Quick Fixes Pursue the troubleshooting solutions below to permanently get rid of this issue. Unfortunately, restarting VMWare and your host computer doesn’t always solve the problem. 
Others said that sometimes it takes a few seconds for the keyboard input to reach the virtual machine. Many Windows 10 users complained the keyboard won’t work within a VMWare virtual machine.
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